Privacy Policy

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1. Introduction

Columbia Landscape & Irrigation LLC ("Company," "we," "us," or "our") values your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy describes how we collect, use, maintain, protect, and disclose personal information obtained through our website, online advertisements, contact forms, customer communications, and landscaping and irrigation services.

By using our website or submitting information to us, you acknowledge the data practices described in this Privacy Policy. Where consent is required by law, we will request it separately.

2. Information We Collect

We may collect personal information directly from customers, prospective customers, vendors, and other individuals who communicate with our business.

Information You Provide

• Full name and contact information.
• Email address and telephone number.
• Residential or commercial property address.
• Billing address and ZIP code.
• Information regarding requested services.
• Appointment and scheduling details.
• Estimates, contracts, invoices, and payment records.
• Messages, inquiries, and other communications.
• Information voluntarily submitted through online forms.

Information Collected Automatically

When you visit our website, certain information may be collected automatically through website hosting, analytics, and advertising technologies.

This information may include:

• Internet Protocol (IP) address.
• Browser type and operating system.
• Device type and technical information.
• Pages visited and website interactions.
• Referral sources and approximate geographic location.
• Cookies and similar tracking identifiers.

The information collected depends on the technologies enabled on our website and your applicable privacy settings.

3. How We Use Personal Information

We collect and use personal information for legitimate business purposes, including:

• Responding to inquiries and service requests.
• Preparing estimates, proposals, and contracts.
• Scheduling and performing landscaping and irrigation services.
• Communicating about appointments and ongoing projects.
• Processing invoices and payments.
• Maintaining accurate customer and business records.
• Providing customer support and service updates.
• Improving our website and business operations.
• Evaluating advertising and marketing performance.
• Complying with legal and regulatory obligations.
• Protecting our business and customers against fraud or misuse.

We seek to collect only information reasonably necessary for the purposes described in this policy.

4. Google Ads and Online Lead Forms

Columbia Landscape & Irrigation LLC may advertise its services through Google Ads and other online advertising platforms.

When you submit a lead form through Google Ads, we may receive information such as your name, email address, phone number, ZIP code, and details regarding your requested services.

We use this information to contact you regarding your inquiry, provide service information, prepare estimates, and schedule appointments.

Information submitted through advertising forms may be processed by the advertising platform according to its own privacy practices.

Submitting a service inquiry does not automatically authorize recurring promotional text messages or automated marketing calls.

We do not sell personal information collected through Google Ads lead forms.

5. Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar technologies to support website functionality, analyze visitor activity, and measure the effectiveness of advertising campaigns.

These technologies may be provided by Squarespace, Google, or other website and advertising providers.

Depending on our website configuration, these technologies may help us:

• Maintain website functionality and security.
• Understand how visitors interact with our website.
• Measure advertising clicks and conversions.
• Evaluate website performance.
• Improve website content and customer experience.

You may manage certain cookies through your browser settings or through privacy controls made available on our website.

Where required by applicable law, we will obtain appropriate consent before activating nonessential tracking technologies.

6. Customer Communications

We may contact customers and prospective customers by telephone, email, or text message regarding requested services, estimates, appointments, invoices, and other business-related matters.

We may also send promotional communications where permitted by applicable law and when any required consent has been obtained.

Customers may request to stop receiving optional marketing communications at any time.

Opting out of promotional communications does not prevent us from sending necessary service, billing, or contractual communications, where permitted by law.

7. Sharing Information With Third Parties

We do not sell customer personal information.

We may share personal information with third-party service providers when reasonably necessary to operate our business and provide requested services.

These providers may include:

• Website hosting and management providers, including Squarespace.
• Advertising and analytics providers, including Google.
• Customer management and invoicing platforms, including Jobber.
• Payment processing providers.
• Business software and communication providers.
• Professional advisers and other authorized service providers.

Information is shared only as reasonably necessary for the relevant business purpose or as otherwise permitted or required by applicable law.

Third-party providers may process information according to their own privacy policies and contractual obligations.

8. Legal Disclosures

We may disclose personal information when reasonably necessary to comply with applicable laws, regulations, court orders, subpoenas, or other lawful government requests.

We may also disclose information when necessary to protect our legal rights, investigate suspected fraud, enforce contractual obligations, or protect the safety of our customers, employees, and the public.

Any such disclosure will be made in accordance with applicable legal requirements.

9. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or data storage can be guaranteed to be completely secure.

We encourage customers not to submit sensitive financial information through general contact forms or advertising lead forms.

10. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

Information may be retained for purposes including:

• Providing requested services.
• Maintaining customer and project records.
• Meeting accounting and tax requirements.
• Fulfilling contractual obligations.
• Resolving disputes.
• Complying with applicable laws.
• Protecting legitimate business interests.

When personal information is no longer needed, we take reasonable steps to delete, dispose of, or de-identify it, subject to applicable recordkeeping obligations.

11. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These rights may include:

• Requesting access to personal information we maintain.
• Requesting correction of inaccurate information.
• Requesting deletion of personal information.
• Requesting information about our data practices.
• Opting out of optional marketing communications.
• Exercising other rights provided by applicable privacy laws.

We will review and respond to privacy requests in accordance with applicable law.

Certain requests may be limited where information must be retained for legal, accounting, contractual, or other lawful business purposes.

We may request reasonable verification of identity before processing certain privacy requests.

12. California and Other State Privacy Rights

Residents of certain states may have additional privacy rights under applicable state laws.

Where such laws apply to our business and the processing of personal information, we will honor the rights and obligations required by those laws.

This may include applicable rights to access, correct, delete, or obtain information about certain uses of personal information.

Not all state privacy laws apply to every business or every type of personal information.

13. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, security, or content of third-party websites that we do not control.

We encourage visitors to review the privacy policies of third-party websites before providing personal information.

14. Children's Privacy

Our website and services are intended for individuals seeking residential or commercial landscaping and irrigation services.

Our website is not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13.

If we become aware that such information has been collected without appropriate authorization, we will take reasonable steps to delete it.

15. Changes to This Privacy Policy

Columbia Landscape & Irrigation LLC may update this Privacy Policy periodically to reflect changes in our business operations, website technologies, advertising practices, or applicable legal requirements.

Any updates will be posted on this page with a revised effective or last updated date.

We encourage visitors to review this policy periodically.

16. Contact Us

If you have questions about this Privacy Policy, our information practices, or wish to submit a privacy-related request, please contact us.

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